Moving your phone number from one carrier to another is called porting. This process is very easy to do, and usually it only takes a few minutes to complete. The most importnat thing to do, is to take a few minutes and call your current carrier to get all of the correct information you will need. Providing incorrect information will slow down the porting process, and you will still need to get the correct information later on. Please take the time to call your current carrier and get the following information:
- Account number
- Billing passcode (not your online login)
- Address listed on your account.
- The name of the authorized signer on the account.
Having this information correct the first time, almost guarnatees that your port will be completed fast.
When the port is successfully completed, your account on your old service provider will be terminated. It is your responsibility to ensure that you are not under contract. If you are under contract with your current service provider and you choose to port your number out, there is a possibility that you will have an early termination fee. Neither Page Plus Cellular or Prepay Refill, will pay for your early termination fees.
We submit your port in as soon as your submit it to us. Due to carrier rules, and some federal regulations, ports may not complete instantly. The best thing you can do to help your port move along is send us accurate information. Once you have submitted your port, we will email you every step of the way with instructions on what to do next. We try to make this process very easy for you. Of course, if you have any questions before, during, or after the process please feel free to contact us and we will be glad to help you.