Order Processing 

Activations – Processed 24/7 by our automated system

Port In’s – Processed 24/7 by our automated system (may be delayed by carriers)

One time Pageplus pin purchases – Processed 24/7 by our automated system. Other carrier pin purchases can take up to 1 hour.

Auto pay orders – Processed every day of the year. First time auto pay’s must be set up in our billing system. This is done manually, by a human, during business hours.

Esn Changes – Only during business hours.

Shipping – Every day the post office is open.


Support

  1. Please email support@prepayrefill.com

The following hours are when you can reach us for support. Many times, we answer outside of these hours as well.

  • Monday (10:00 am EST – 6:00 pm EST)
  • Tuesday (10:00 am EST – 6:00 pm EST)
  • Wednesday (10:00 am EST – 6:00 pm EST)
  • Thursday (10:00 am EST – 6:00 pm EST)
  • Friday (10:00 am EST – 6:00 pm EST)
  • Saturday (12:00 pm EST – 5:00 pm EST)
  • Sunday (closed)